To provide excellent customer service for all LAL students, suppliers and visitors. To oversee and ensure that all student needs are met and that the students are happy and satisfied with all aspects of their stay. To oversee student welfare in all aspects such as health, crime, travel, transfers and visas. To supervise and manage the Young Learner Programme. To manage all local social media, audio visual, online marketing and general online content. To assist the business in ensuring efficient and effective processes are in place for the smooth operation of the school. To ensure that the property is maintained to a standard that ensures effective and efficient operation.